FAQs
Have you ever had a question and either didn't know where to find
the answer or were too afraid to ask? If so, you've come to the
right place.
As the name would suggest, this section is a compilation of answers
to the questions Hederman Brothers customers commonly ask. Just
start by following one of the links below.
- How long does it take for you to complete my order?
- What is a "proof"?
- Why do I need to look at a proof if I've already
given you everything I need to have done?
- Do I still need to approve a proof if I bring
my work in on disk?
- How do I go about getting an estimate from you?
1. How long does it take for you to complete
my order? There really isn't a short answer to this question.
Some jobs can be produced in hours and some jobs may take days.
Let us know when you need your job completed and we'll let you know
if it can be done. Hederman Brothers will go to great lengths to
meet your most stringent demands.
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2. What is a "proof"?
A proof is a way of ensuring that we have set your type accurately
and that everything is positioned according to your requirements.
Typically, we will produce a proof which will be sent to you as
a PDF file online or as a color paper proof delivered in person
or by overnight shipment.
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3. Why do I need to look at a proof if
I've already given you everything I need to have done?
Even though Hederman Brothers employees are trained craftsmen with
years of experience producing high quality printing, we are not
perfect. Your approval on the final proof is assurance that you
have looked over every aspect of our work and approve it as accurate.
It benefits everyone if errors are caught in the proofing process
rather than after the job is printed and delivered.
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4. Do I still need to approve a proof if
I bring my work in on disk? It may seem like a proof wouldn't
be needed in this case but it really is. Output devices process
digital information using a variety of processing languages. Your
approval of the proof which we will provide assures that the output
device used has correctly interpreted and processed the information
you have provided.
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5. How do I go about getting an estimate
from you? Well, since you are here, we would suggest you
use our online estimate request form. Otherwise, the best way to
ensure that we get all the information necessary to do an accurate
quote, give us a call and talk with one of our sales or customer
service representatives.
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